App Dev Support-Onsite

Teleperformance•Port Saint Lucie, FL

3d•Onsite

About The Position

Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based onsite at our Las Vegas, Nevada site location.

Requirements

This position will be based onsite at our Port St. Lucie, FL site.
Must be able to work 100% on site.
BA/BS degree or 2 years relevant work experience
Experience in written communication with strong analytical, troubleshooting and problem solving skills
Knowledgeable or experience regarding Google Developer Platforms (Play Store, Chrome Web Store, etc)
Experience with Google Suite
Familiarity/understanding of technical concepts and terminology (APIs, APK, ARM, Bootloader, Doze, Fragmentation, NFC, etc, etc)
Ability to manage multiple competing priorities in a fast paced, constantly changing environment involving complex issues and policies
Must successfully pass the skills assessment and all follow up interviews and testing
Over 18 years of age
Eligible to work in the U.S.
Ability to type 25 wpm
Comfort with desktop computer systems
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

App Development Support Experts will respond to questions, issues and concerns from developers in regards to actions taken on submitted apps.
innovative ways to respond to varying questions, issues, and concerns.
Connect with developers via email/chat to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Take complex issues and simplify them to create succinct summaries over email, chat, bugs and hangout to clearly communicate with App Developers.
Research with High Attention to detail.
Expert communication demonstrating advanced comprehension.
Proofread and review documents suitable for publication.
Review, maintain and curate data.
Multitask and make complex decisions
Master the Play Store’s policies and exhibit empathy with App Developers (end- customer)