APM Operations Governance Program Manager Senior

Cambia • Portland, OR

101d • $100,300 - $135,700 • Remote

About The Position

Cambia's APM Operations Governance Program Manager supports the implementation and sustainment of new Health Plan programs while enhancing existing internal and vendor partnership programs. This role oversees daily operational readiness, manages digital products and services, and ensures delivery of success metrics while minimizing financial risks and providing strategic program oversight - all in service of creating an economically sustainable health care system. The position requires a passion for operational excellence and driving program success through data-driven insights, thriving in a collaborative environment where cross-functional partnerships are managed while ensuring service level agreements are met.

Requirements

• Bachelor's degree in business or health administration or related field.
• 8+ years of progressive experience in operational/business management, project/program management in healthcare, healthcare insurance operations or other large complex industries and/or vendor management.
• Experience managing/leading end-to-end projects/programs including program implementation in a healthcare setting and working with third party service providers.
• Project Management Professional (PMP) certification or equivalent work experience preferred.
• Strong organization and time management skills to plan, prioritize and execute several deliverables simultaneously within time constraints.
• Deep understanding of operational rigor and best practices with ability to apply methodologies for fact-based, efficient operational performance.
• Demonstrated experience developing business processes, policies and procedures specific to operational and business readiness.
• Strong facilitation skills including ability to resolve issues and build consensus among diverse stakeholders.
• Proven problem-solving skills with ability to think creatively, translate issues to business impact, and apply appropriate urgency.
• Expert level analytical skills to analyze complex data, learn quickly, and create actionable recommendations and plans.
• Demonstrated project/program management skills to manage large or multiple semi-defined projects with minimal supervision.
• Skilled in effectively communicating with executive management and translating business requirements to technical specifications.

Responsibilities

• Works with teams or customers to perform deep data driven analysis of business opportunities to surface actionable insights or requirements.
• Independently identifies opportunities, gaps, and process improvements.
• Facilitates and drives multiple projects while managing scope, risks, issues, schedule, and budget integration with dependent processes.
• Assists leadership with problem identification and resolution by researching, assessing, and analyzing issues to provide recommendations.
• Provides process improvement consultation and management for operational solutions including defining customer requirements and system improvements.
• Assembles and leads cross-functional teams to address and resolve complex operations incidents or performance issues.
• Responsible for project delivery through effective operational planning, resource allocation, risk mitigation, and stakeholder communication.
• Develops sustainable vendor performance management strategies including scorecarding, SLA monitoring, business reviews, and continuous improvement activities.

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree