The API Technical Support Analyst will work on a cross functional team that includes Product Management, QA, Documentation, Professional Services and Support. Their primary responsibility will be to create technical documentation, publish code samples, and assist customers’ questions with implementing the AssetWorks’ API’s. A key function of the role will be to act as a facilitator between technical resources on the project and AssetWorks to ensure that the API framework is meeting needs and driving value for the customer. Additionally, they will need to gain insight to future needs and provide input to Product Management on the expansion and capabilities of the API framework. They will also need to learn the product suite, understand its value proposition, and participate in validating requirements.