API Management Business Process Subject Matter Expert (SME)

Noblis•Washington, DC

About The Position

The API Management Business Process Subject Matter Expert (SME) for FAA Program Modernization serves as a cross-functional leader responsible for optimizing business models and operational processes supporting the SWIM Replanning initiative. This role ensures effective lifecycle management of API services within the National Airspace System (NAS), enabling secure, reliable, and data-driven service delivery. The SME collaborates closely with API producers, product owners, engineers, governance bodies, operations teams, and key stakeholders to manage platform operations (e.g., Gravitee), enforce API governance, and drive continuous improvement across the API ecosystem.

Requirements

Master’s degree in Information Technology, Computer Science, Engineering, Business, or a related field and 16+ years of relevant experience in API management, enterprise integration, or large-scale system modernization; or, a bachelor’s degree with an additional 19 years of experience; or, an Associates Degree with an additional 21 years of experience
Demonstrated experience supporting FAA, NAS systems, or similar large-scale federal aviation or transportation programs
Strong knowledge of API lifecycle management, governance frameworks, and service-oriented architecture (SOA)/microservices
Hands-on experience with API management platforms (e.g., Gravitee, Apigee, Mulesoft, AWS API Gateway, Azure API Management)
Experience working across cross-functional teams including engineering, operations, governance, and product management
Strong understanding of system reliability, performance monitoring, and analytics
Experience developing and implementing business processes and operational workflows in complex environments
Excellent communication and stakeholder engagement skills
U.S. Citizen or Green Card Permanent Resident (3+ years U.S. Residency)

Nice To Haves

Experience with FAA modernization programs
Familiarity with NAS architecture, air traffic systems, or aviation data exchange frameworks
Knowledge of federal compliance standards, including security and governance frameworks (e.g., NIST, FISMA)
Experience with Agile, DevSecOps, and CI/CD practices in API-driven environments
Background in data governance, service design, or digital transformation initiatives
Experience driving organizational change and process transformation across large programs
Certification in API management platforms or cloud environments (AWS, Azure, GCP)
PMP, ITIL, or similar process/governance certifications

Responsibilities

Lead and support business process improvement initiatives aligned with FAA Program objectives
Oversee the full API Management lifecycle, including governance, planning and design, development and testing, deployment and monitoring, and retirement
Manage day-to-day operations of the API management platform (e.g., Gravitee), ensuring platform stability and performance
Partner with FAA API producers and engineering teams to onboard new APIs and services into the FAA ecosystem
Review, govern, and approve API designs to ensure compliance with enterprise architecture, security, and FAA/NAS standards
Monitor API performance, availability, and usage analytics to ensure service reliability and operational insight
Develop and maintain governance frameworks, policies, and procedures for API management
Collaborate with stakeholders to define and refine API business models, service offerings, and operational workflows
Identify process gaps and implement continuous improvement strategies to enhance efficiency, scalability, and service quality
Support operational readiness activities, including documentation, training, and stakeholder communication
Ensure APIs meet safety, reliability, and regulatory requirements within the National Airspace System

Benefits

At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being.
Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs.
Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards.
Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs.
Other offerings may be provided for employees not within this category.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume