API Integrations Expert

Toast • Omaha, NE

1d • $25 - $34

About The Position

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready to make a change? The API Integrations Expert is an Associate level, hourly position that will contribute to the success of the Toast Customer Care Integrations team. As an API Integrations Expert, you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs. About this roll (Responsibilities)

Requirements

• 2+ years experience in Customer/Technical Support or a closely related field
• Previous experience working with API’s and Integrations
• Excellent verbal and written communication skills
• Proficient in system troubleshooting and analysis
• Passion for customer and vendor support
• Ability to work scheduled shifts including day, evening and weekends

Responsibilities

• Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
• Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible.
• Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
• Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts.
• Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
• Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed