API Integration Specialist
About The Position
Imagine yourself… Growing your expertise and expanding your skillset with every project. Owning your ambition and fuelling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence. Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data. At TraceGains, we believe “we’re in this together,” and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry’s first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. https://www.youtube.com/watch?v=-iFYdty_sWc Reporting to the Customer Success, Technical Services Manager, the API/SSO/Email Support Specialist is responsible for providing technical integration support to TraceGains customers, including API configuration, SSO authentication, and email workflow setup. This role sits within the Customer Success Technical Implementation Services Team and works directly with customers, external development teams, and internal R&D to support implementations, troubleshoot issues, and ensure successful integrations. This position will be Remote.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field, or equivalent practical experience
- 1–3 years of experience in API integrations, technical support, or a related technical role
- Working knowledge of REST and/or SOAP APIs, including authentication methods (API keys, OAuth)
- Experience using API tools (e.g. Postman) or scripting to construct and test API calls
- Understanding of SSO concepts and identity provider configurations
Nice To Haves
- Bilingual fluency in Spanish is preferred
Responsibilities
- Provide real-time customer support via video calls and email for API, SSO, and email integrations during U.S. business hours
- Troubleshoot API integrations and SSO configurations, collaborating with external development teams and internal stakeholders
- Construct and execute API calls using tools such as Postman or scripting methods to test and validate integrations
- Analyze and map data structures between TraceGains and external systems to ensure accurate data exchange
- Support enterprise email integrations using Microsoft Graph, SMTP, POP3, and IMAP4 protocols
- Assist with standard configuration setup for new customers by following established implementation processes and documentation
Benefits
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
