APEX Learning Strategy & Design, Sr. Specialist

ServiceNow • San Diego, CA

12h • $88,000 - $145,200 • Remote

About The Position

As the APEX Learning Strategy & Design, Sr. Specialist you will be a key member of the Global Learning and Development (GLD) team, partnering with the technology team and experience leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our APEX employees.

You will apply your expertise in human-centered design, adult learning principles, and instructional design methodologies to develop impactful, audience-centered learning experiences. The focus of this role will span across onboarding and in-role development programs. You will collaborate and build strong working relationships with key stakeholders to ensure end-to-end alignment from concept to delivery.

Requirements

• Passion for developing learning experiences with an understanding of audience needs and thoughtful user experiences
• Demonstrated ability to leverage AI tools and methods to design and deliver innovative, efficient, and impactful learning programs—from content creation to learner engagement.
• Demonstrated ability to leverage AI tools and workflows throughout the learning lifecycle to enhance efficiency, personalization, and impact—including:
• AI-assisted instructional design: prompting, content generation, and adaptive learning design
• Media production: leveraging AI for video editing, audio enhancement, graphic creation, and interactive simulations - Quality assurance: using AI for content review, accuracy checks, and accessibility compliance
• Assessment and evaluation: creating assessments, analyzing learner data, and generating actionable insights
• Project optimization: applying AI to streamline workflows, automate repetitive tasks, and improve delivery timelines.
• Strong expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies (ADDIE, Agile, Kirkpatrick).
• Experience developing multi-audience learning programs —including assessments and certifications—that align to business goals.
• Solid understanding of adult learning principles and instructional systems design (ADDIE, Agile), and Kirkpatrick’s training evaluation levels
• Experience measuring impact through CSAT, NPS, KPIs, and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement.
• Skilled in using learning and design tools, including eLearning development tools and learning management systems. Strong Articulate Storyline and Rise experience required.
• Diplomacy, integrity, and empathy that enables you to work optimally at all levels within large organization and with external partners/vendors
• Effective project management in fast-paced environments, balancing multiple priorities across cross-functional initiatives.
• The aptitude to adapt to change quickly, with passion and resourcefulness when tackling unfamiliar tasks and requests
• Growth mindset with intellectual curiosity; open to feedback and committed to continuous improvement.
• A positive demeanor, with a sense of purpose and the ability to have fun
• Exceptional facilitation and communication skills—written, verbal, and interpersonal—with the ability to engage diverse stakeholders.
• Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook)
• The ability to travel, as needed.

Nice To Haves

• Experience creating enablement learning programs for product engineers is ideal.

Responsibilities

• Contribute to the strategy/roadmap for program efforts across onboarding and in-role development
• Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies, AI and instructional design methodologies to meet business objectives
• Collaborate with Learning Business Partners, leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
• Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support
• Partner with Instructional Designers / Media Developers by providing direction, and oversight, of assigned projects and ensure program objectives and timelines are completed on time
• Stay informed on industry advancements and identify innovative approaches to take our products and experiences to the next level
• Evaluate learning program efficacy

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees