Apartment Services Specialist
About The Position
Furnished Quarters is looking for a sharp, solutions-driven Apartment Services Specialist to join our operations team in New York and help us deliver on our promise of exceptional service. As the Apartment Services Specialist, you’ll be critical in ensuring our apartments are guest-ready and operationally sound. On a typical day, you’ll work in our systems (Salesforce and Oscar) to manage arrivals, departures, and apartment statuses. You’ll coordinate housekeeping schedules, oversee utility and Wi-Fi setups, manage DirecTV access, and ensure vendor tasks are completed on time. You’ll also track parking reservations, respond to service requests, and collaborate with teams across the company to maintain our high service standards.
Requirements
- 3+ years of experience in operations, hospitality, apartment management, or corporate housing
- Strong multitasking and problem-solving skills—especially when handling multiple requests and systems at once
- A proactive communicator who thrives on organization and accountability
- Daily use of Salesforce and Oscar is required to manage apartment readiness, guest services coordination, and internal task tracking
- Flexibility to work evenings and weekends as part of a rotating on-call schedule
Nice To Haves
- Familiarity with Salesforce, Oscar, and Microsoft 365 (Excel, Word, Outlook, Teams) is a big plus
Responsibilities
- Coordinating apartment setups, deconstructs, and daily readiness tasks across Core and Global markets
- Managing housekeeping schedules and confirming clean statuses before arrivals
- Setting up and maintaining utilities, Wi-Fi, and DirecTV accounts for each unit
- Handling guest parking logistics, reservations, and billing accuracy
- Communicating with vendors and building staff to ensure timely access and service delivery
- Monitoring and resolving maintenance issues with follow-through to completion
- Updating systems like Salesforce and Oscar to reflect real-time apartment status
- Responding to internal questions from Guest Services, Operations, Leasing, and Accounting
- Participating in a rotating on-call schedule to support urgent after-hours needs
Benefits
- Competitive salary and paid time off
- Medical, dental, and vision insurance
- 401(k) with company match
- Wellness program and employee assistance resources
- Career growth opportunities within a supportive and inclusive team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
