Apartment Manager

Retirement Housing Foundation•Chula Vista, CA

11d•$25 - $27

About The Position

The Apartment Manager at Congregational Place, a senior living community operated by Retirement Housing Foundation (RHF), is responsible for the comprehensive management and daily operations of the congregational place. This role ensures the well-being, safety, and satisfaction of all residents while maintaining full compliance with federal, state, and local regulations. The manager provides exceptional customer service, oversees facility operations, and fosters a supportive, inclusive community environment for seniors. Collaboration with maintenance, leasing, resident services, and external partners is essential to create a welcoming, well-maintained, and compliant congregational living environment.

Requirements

High school diploma or equivalent required; post-secondary education in property management, business administration, or a related field preferred.
Minimum 3 years of experience in property or congregational place management, preferably within senior living, affordable housing, or multifamily environments.
Demonstrated experience with HUD, LIHTC, and other affordable housing programs is preferred.
Proven experience managing budgets, financial reporting, and facility operations.
Strong leadership and organizational skills, with the ability to manage teams and work effectively with a diverse resident population.
Excellent written and verbal communication skills for interaction with residents, families, staff, and external partners.
Proficiency in property management software (such as Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
Strong analytical and problem-solving skills, with the ability to manage complex situations and make sound decisions.
Ability to work independently, prioritize multiple tasks, and adapt to a fast-paced environment.
Ability to work flexible hours, including weekends and evenings, as needed to support community events or respond to emergencies.
Valid driver’s license and access to reliable transportation.
Must successfully pass a background check and drug screening.
Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
Ability to lift up to 25 lbs. and occasionally perform physical tasks related to facility management.

Responsibilities

Oversee all aspects of daily operations for the congregational place, including resident relations, leasing, and facilities management.
Ensure compliance with all federal, state, and local housing regulations (including HUD and LIHTC requirements) specific to congregational living environments.
Develop, implement, and monitor annual budgets, ensuring financial health by managing expenses and maximizing occupancy.
Supervise maintenance staff and coordinate vendor services for repairs, renovations, and preventative maintenance to ensure a safe, clean, and functional environment.
Conduct regular inspections of the congregational place, including common areas, resident units, and outdoor spaces, to ensure adherence to safety, cleanliness, and regulatory standards.
Review and approve purchase orders, invoices, and other financial documents related to the operation of the congregational place.
Manage all leasing activities: market available units, conduct tours, process applications, and ensure timely move-ins and move-outs.
Ensure all lease agreements comply with RHF policies and affordable housing regulations, including eligibility requirements for senior and affordable housing.
Monitor and maximize occupancy rates through proactive leasing efforts and resident retention strategies.
Coordinate with maintenance to ensure vacant units are promptly prepared for new residents.
Foster a positive, inclusive, and supportive community atmosphere by organizing and supporting resident activities, events, and services tailored to the needs of seniors.
Address resident concerns, mediate disputes, and resolve issues promptly and professionally to ensure resident satisfaction and well-being.
Serve as a liaison between residents and RHF leadership, communicating feedback, suggestions, and concerns.
Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment at all times.
Collaborate with the Resident Service Coordinator to ensure residents have access to necessary social, health, and supportive services.
Maintain strict compliance with all HUD, LIHTC, and other affordable housing program regulations, including timely completion of income certifications and annual recertifications.
Maintain accurate, organized records of leasing, financial transactions, maintenance activities, and resident interactions.
Prepare and submit required reports to RHF leadership and regulatory agencies.
Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring the congregational place meets all standards and guidelines.
Stay updated on changes in housing regulations and best practices to ensure ongoing compliance and operational efficiency.