APACHE TEE ASSISTANT MANAGER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

About The Position

Assist with overall operations of the restaurant; assists manager with responsibilities accordingly and applies coaching, both positive and through use of progressive discipline, as well as attendance record keeping. Ensures that guest are provided a cordial greeting and prompt seating. Maintains high visibility in the operation. Visit places of work areas looking for success and identifies areas that need improvement to meet department standards. Also “filing in” as a busser, server or host and all other positions as needed.

Requirements

High School diploma or GED
must have two years’ experience as a supervisor or manager and one year job related experience
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Responsibilities

Supervises restaurant team members which include cashier, host, server, and busser
Supervisor / Coordinates with host and to ensure prompt seating of guest, equal rotation of seating of guest.
Makes daily table or station assignments and provides direction of work for server/bussers
Inspects dining/pantry area at the beginning and end of the shift to ensure all opening and closure assignments (or side work) has been completed and assure that the Restaurant is ready for the next shift
Inspects dining area and pantry continuously to ensure sanitary standards and cleanliness are met and up to par at all times during the shift
Inspects food and food presentation to maintain quality standards and sanitation regulations at buffet line
Investigates and diplomatically resolves any customer dissatisfaction/complaints about food quality and/or services
Ensures that cashiers follow the correct procedures for transactions and shift closure of their bank and daily shift drops of restaurant revenue
Maintains par levels for restaurant supplies such as condiments, juices, tea/coffee and so on and fills out and submits purchasing requisitions for supplies needed to meet par levels
Drafts team members weekly shift schedule with final approval from Food & beverage Manager distributes
Maintains time and payroll records for restaurant (s) staff in accordance with Kronos timekeeping.
Ensure that all shift opening and/or closing side work has been assigned and completed by assigned team members prior to opening and at the close of business
Performs opening and closing bank procedures during a cashier, rotation
Conducts necessary job training of team members at the direction of Food & Beverage Manager
Schedule, conducts and I or participates pre- staff meetings or Departmental Meetings.
Maintains Attendance Policy
Interview, Hires, coaching and disciplines staff when necessary
Void or transfers food items on ticket in accordance with policies when necessary
Ensure Guest Satisfaction
Fills in as a Cashier, Host, Server or any other needed position at any given time
Adheres to all regulatory, departmental, and IMGR&C policies and procedures
Prepare, conduct Performance Appraisal for staff as needed
Perform other duties as assigned