AP Vendor Operations Manager

Order•New York, NY

About The Position

We are seeking a systems-oriented AP Vendor Operations Manager to elevate the Accounts Payable function within our Vendor Payments ecosystem and support improvements across the broader vendor operations ecosystem. This role is primarily focused on AP, with responsibility spanning both day-to-day execution and the development of scalable processes that improve accuracy, visibility, and reliability. This role is ideal for someone who has strong foundational Accounts Payable experience and is eager to grow into broader operational ownership. We’re looking for someone who is comfortable rolling up their sleeves, curious about systems and tooling, and excited to help build and scale processes in a fast-moving environment. You will be the first team member with dedicated AP experience, responsible for evaluating current-state workflows, identifying gaps, and building more durable systems in partnership with Product and Engineering. The environment is fast-moving, and many processes are still evolving- success in this role requires working closely in the details, learning existing workflows, and collaborating with current team members while also helping define longer-term tooling and system investments. Initially, you will manage a one-person AP team and play a key role in shaping how the function, team structure, and supporting systems scale over time. Your work will directly impact financial accuracy, vendor trust, internal efficiency, and the customer experience.

Requirements

3 - 5 years of Accounts Payable and/or Procure-to-Pay experience with ownership of end-to-end workflows, ideally in a tech-enabled, high-growth, or operationally complex environment.
Willingness to work hands-on with frontline workflows and partner closely with ICs to deeply understand operational gaps and failure points.
Proven ability to build, overhaul, or scale operational processes in fast-moving environments.
Experience collaborating with Product and Engineering teams on tooling, automation, and system improvements.
Strong communication skills and comfort managing vendor-facing and financial discrepancies.
Strategic, systems-oriented thinker with strong attention to detail and analytical instincts.
Ability to operate effectively in ambiguous environments and drive progress without fully defined processes.
Desire to grow with the organization and take on increasing ownership as systems, processes, and teams scale.
Familiarity with bill payment systems and operational collaboration tools.

Nice To Haves

Background in FinTech, payments, or financial operations.
Working knowledge of SQL or experience partnering closely with data teams.

Responsibilities

Own day-to-day AP execution within the Vendor Payments ecosystem, including invoice intake, routing, approvals, payment processing, exception handling, and both automated and manual reconciliation.
Ensure invoices and vendor payments are processed accurately and on time, with clear visibility into status, risks, and outstanding issues.
Act as the primary point of accountability for payment accuracy, missed or late payments, and recurring exceptions.
Direct resolution of urgent payment escalations in partnership with internal stakeholders.
Oversee workflows for discrepancy resolution, disputes, and fraud-related issues.
Partner with Product and Engineering to surface operational pain points, define requirements, and influence tooling that improves AP efficiency and scalability.
Translate operational gaps into clear, structured business and technical requirements to support prioritization and execution.
Collaborate closely with the broader Vendor Operations team to streamline workflows that impact both AP and upstream/downstream vendor processes.
Develop a strong understanding of existing systems, data flows, and operational tooling to identify opportunities for automation, visibility, and scale.
Evaluate existing AP workflows to identify process gaps, inefficiencies, and risks; design improvements that support scale, reliability, and clarity.
Design, implement, and maintain operational standards, controls, and SLAs across invoice processing, approvals, payments, and reconciliation.
Collaborate with internal stakeholders to reduce manual effort and operational risk through improved systems and automation, particularly around invoice ingestion and reconciliation.
Drive vendor compliance by establishing clear invoicing standards, responsiveness expectations, and SLA adherence.
Partner cross-functionally to review and improve processes related to overcharges, shortcharges, discrepancies, and adjustments.
Introduce and evolve frameworks for fraud detection, prevention, dispute handling, and vendor KYB.
Manage and develop direct reports, initially overseeing a one-person team, with responsibility for planning how the AP function and team scale over time.
Remain comfortable wearing multiple hats as processes evolve, with a focus on building systems that reduce manual work over time.