AP Lab Ops Supervisor

Labcorp•Spokane Valley, WA

3d•Onsite

About The Position

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? PAML a LabCorp Company is seeking a Support Services Supervisor to join our AP Lab team in the Spokane Valley, WA. As a Lab Support Services Supervisor, you will be responsible for prioritizing, assigning, evaluating and supervising the work of all support staff. You will provide coaching and guidance regarding performance improvement and development in addition to directing and overseeing the training of new representatives. Responsible for responding to inquiries and resolving issues or complaints. Serves as formal owner of the AP Change Log and liaison between Client Services, Technical Centers, hospital sites, Quality, Sales, and pathologists to ensure accurate, HIPAA-compliant communication and sustained service performance. Pay Range: $80,168.00 to 101,063.00 annually All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday – Friday 9:00 am to 6:00pm, additional days and hours may be required Work Location: Spokane Valley, WA Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here .

Requirements

Bachelors degree
Three years of AP lab experience required
Very punctual with strong time management skills
Strong attention to detail and organizational skills
Ability to problem solve
Able to lift up to 15 lbs.
Supervisory and management skills
Excellent verbal and written communication skills
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail.
Ability to resolve issues while maintaining a professional and calm demeanor.
Ability to coach and mentor support staff
Proficient in Microsoft Office Suite or related software.
Must have a Valid Driver's License and good driving record
Must be at least 21 years’ old

Nice To Haves

Previous supervisory experience preferred

Responsibilities

Hire support staff employees
Support training new employees in the companies’ policies, procedures, and best practices.
Organizes and oversees the schedules and work of assigned staff.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in line with the organizations' regulatory guidelines and policies.
Manages a team o and ensures they comply with company guidelines
Collects data and prepares reports on issues
Prepares monthly reports summarizing the teams’ performance.
Oversee and maintain the Anatomic Pathology Change Log documenting adjustments.
Evaluate impact of process or system changes on KPIs including TAT and client satisfaction and lead root-cause corrective actions.
Partner with Technical Center and hospital leadership to validate readiness and ensure SOP updates are communicated to staff and clients.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Identify opportunities to update or improve procedures and make recommendations to the appropriate staff.
Assist with budget preparation for the department.
Performs other related duties as assigned