Anywhere Care Liaison

Lutheran Senior Services•Saint Louis, MO

12d

About The Position

Introduction : At EverTrue, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest . In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day. Summary: This position is responsible for sales-related activities and implementation of the sales efforts outlined in the marketing plan for EverTrue Anywhere Care, including establishing and maintaining effective working relationships with referral sources, customers, and EverTrue team members

Requirements

Bachelor’s degree
Prior marketing/sales experience preferred
Knowledge of Medicare, Medicaid, and managed care home health and hospice services
Excellent speaking, writing, and sales skills
Ability to travel daily within assigned territory
Self-motivation to work independently and as a team member
Advanced knowledge of computer technology; Database experience
Must possess and demonstrate skills and ability to effectively present information to management and public groups
Ability to interact effectively with referral sources, EverTrue team members, residents, clients, families, visitors, and the general public
Ability to implement and interpret programs, goals, objectives, policies, and procedures
This position will operate fairly independently and will require frequent local travel to generate appropriate referrals and program enrollments with emphasis on hospice, private duty, and home health
The individual must be comfortable in a clinical environment and have a general knowledge of medical terminology

Responsibilities

Establishes and maintains effective working relationships with external referral sources and key stakeholders
Effectively markets and sells to internal and external care providers (customers) to generate appropriate referrals and program enrollments and admissions
Meets budgeted and strategic goals, including monthly admission targets identified for EverTrue Anywhere Care
Identifies and pursues new opportunities to increase appropriate referrals and program enrollments
Promotes EverTrue as the Anywhere Care services provider of choice in the metro St. Louis area with special emphasis on hospice, palliative care, home help, and home health
Coordinates, schedules, and conducts programs to educate key stakeholders (customers) about programs and services that are available through EverTrue
Stays current on and applies a firm understanding of Medicare and Medicaid regulations related to the various programs and services; current insurance contracts across the EverTrue continuum of care
Connects clients and customers to the entire EverTrue continuum of care as appropriate
Tracks appropriate information in the EverTrue database throughout the marketing and sales process daily
Establishes a positive image of EverTrue in the public community
Maintains a high standard of excellence by promoting a positive, productive, and compassionate customer experience, always striving to exceed customer expectations, and treating patients, residents, guests, clients, families, physicians, visitors, vendors, and coworkers with dignity and respect
Promotes an atmosphere of teamwork, emphasizing a group effort in which the contribution of every employee is essential
Participates in weekly sales and marketing meetings with the Anywhere Care team
Meets with both the Director of Anywhere Care Sales and Marketing and the Director of Corporate Revenue Enhancement to develop and review quarterly goals and action plans
Completes quarterly key account profile (Top 20 Account List)