Anytime Ambassador - Fall River

Marriott International • Fall River, MA

130d • Remote

About The Position

In the Marriott Customer Engagement Centers, you can begin a journey of possibilities, belong to something bigger than yourself, be authentic, and be motivated, and encouraged to grow every day. At Marriott be you! This position offers work from home opportunities, allowing you to work from the comfort of your home with a remote opportunity. You must live within 50 miles of the CEC Fall River. The training class starts on October 6, 2025, with a schedule from 8:00 AM to 4:30 PM CST. After training, the anticipated shift will be from 12:30 PM to 9:00 PM CT. Compensation includes paid training, an hourly base rate paid weekly, and eligibility for monthly incentives. We offer a competitive benefits package including medical, dental, vision, a Retirement Savings Plan with company match, an employee stock purchase program, travel discounts, and more.

Requirements

• High School diploma or G.E.D. equivalent.
• 6 months related experience in Loyalty Knowledge Group or higher Knowledge group required.

Nice To Haves

• No supervisory experience required.
• No specific license or certification required.

Responsibilities

• Deliver personal service by responding to inquiries of loyal guests via phone and email.
• Answer a global phone line and global email cue to expedite requests of members.
• Actively listen and answer questions to resolve issues efficiently.
• Evaluate and analyze each guest's needs and recommend tailored travel solutions.
• Follow through on immediate guest needs with time sensitivity or escalate complex requests.
• Comply with company policies and procedures.
• Maintain confidentiality of proprietary information and protect company assets.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in various formats.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement Savings Plan with company match
• Employee stock purchase program
• Travel discounts

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED