Anti Human Trafficking Case Manager- Full-Time

Catholic Charities of Central Florida Inc•Azalea Park, FL

About The Position

SUMMARY The OVC (Office of Victims of Crime) Human Trafficking Case Manager is responsible for the overall client caseload and their welfare and ensuring efficient and effective delivery of the highest quality transitional and support services. Services to clients are intended to aid them in improving their social, economic, cultural, or educational status. Responsibilities include providing intake functions and coordination of program deliverables, development, and implementation of specialized programming such as career source referrals, family budgeting, enforcement of policies, entering information into the data system and guidelines set by the program. Key objectives are providing immediate emergency housing; placement of victim into transient housing; providing behavioral health counseling and case management necessary to place victim on the path of long-term self-sufficiency while removing them from past victimization.

Requirements

Bachelor’s degree in Social Sciences with a major in health or other human services discipline, or other human service fields with relevant coursework.
A minimum of two years of experience in a social work setting is desired
Must possess excellent communications skills.
Experience in case management and budgeting is essential.
Working knowledge of area resources for client assistance is required.
Must have experience with Human Trafficking victims.
This position requires a valid Florida driver’s license, and a clean driving record as determined by the insurance carrier for the Diocese of Orlando.
Extremely detail oriented.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Quick learner.
Exhibits passion, optimism, enthusiasm, proactive/responsiveness, imagination.
Strong analytical skills.
Strong sense of ownership & urgency.
Able to manage multiple tasks.
Able to complete work independently while functioning in a team setting.
Able to navigate thru different computer programs
The ability to sit and stand for long periods of time. Must be able to reach, grasp, feel, and see up close and from afar. Must be able to use basic office computer hardware and peripherals, with or without reasonable accommodation.

Responsibilities

Maintain appropriate case files in accordance with HIPAA requirements and guidelines.
Perform all intake functions, beginning file for each client.
Maintain timely records using the agency database to track demographics.
Follow guidelines for participant intake.
Review applications with Program Director to decide client’s eligibility.
Ensure that all clients apply for available subsidies.
Assist the client in setting goals and identifying immediate needs.
Provide information, referral, and problem-solving assistance to resident families.
Monitor achievement of service goals.
Work with volunteers assigned to the program in conjunction with the Catholic Charities Volunteer Coordinator.
Maintain current knowledge regarding literature, trends, developments, and policy changes affecting the homeless population.
Produce timely reports as required.
Attend and participate in all meetings and training as required by the agency.
Liaise with other agencies, churches, businesses, and individuals in the community to coordinate services.
Refer clients to other CCCF ministries and services offered by other nonprofits/agencies, such as job training, educational opportunities, and transportation.
Write client case notes.
Track expenses, receipts, and timesheet log for monthly report.
Visit client sites and/or virtually communicate.
Communicate and develop relationships with hotel managers/landlords/property managers as needed.
Complete formal client assessments as required.
Do a client formal assessment utilizing the Arizona Self- Sufficient Matrix.
Assist staff/programs in emergency/crisis situations as directed.
Assure compliance with grant contracts.
Monitor program quality and convey corrective measures as needed to the Program Director.
Compile accurate statistical information.
Maintain accountability standards for all financial transactions.
Participate in Agency continuous quality improvement (CQI) program.