Tiktok-posted 4 months ago
Hybrid • San Jose, CA
5,001-10,000 employees

The Governance and Experience team is a global unit dedicated to ensuring a safe and trustworthy marketplace for users, sellers, and creators. The team emphasizes user satisfaction and works on policies, rules, and systems to maintain quality. Currently, the organization follows a hybrid work schedule, requiring employees to work in the office three days a week, or as directed by their manager or department. This model is subject to regular review and may change at any time.

  • Manage end-to-end, large-scale quantitative analysis projects and monitoring systems
  • Apply investigational and analytical skills to monitor, audit, and analyze potential fraudulent cases and develop anti-fraud rules
  • Design processes and build effective workflows to define characteristics of different fraud types, capture new risk types, and collaborate with cross-functional teams to drive improvements of existing tools, processes, and models related to fraud management
  • Understand the trends and telemetry of fraudulent activities in each market and design effective monitoring tools to mitigate fraud
  • Define key performance metrics and build detailed reporting models for effective tracking, reporting, and feedback on measures implemented
  • Research fraud-related policies and build effective enforcement processes to prevent and penalize bad actors while balancing user experiences
  • Communicate findings and complex results to key stakeholders and manage timelines of key projects
  • Collaborate with cross-functional teams to come up with data-driven solutions
  • Provide data-driven guidance on fraud policies and enforcement measures to influence key stakeholders
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