Anthropologie Omni Service Specialist

Urban Outfitters • Denver, CO

375d • $18

About The Position

The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.

Requirements

• Ability to work flexible hours to meet the needs of the store omni channel demand
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

Responsibilities

• Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
• Maintains standards through the use of proper packaging to exceed the customer's product expectations
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
• Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
• Oversees organizational standards related to supply needs, technology, workstations, order staging and pickup areas
• Facilitates the transfer of online products back to the warehouse
• Adheres to store's safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store
• Communicates daily with the leadership team on omni processes to ensure task completion
• Proactively escalates issues that may be impacting the ability to fulfill orders
• Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
• Sets an energized pace to establish and maintain omni-channel standards and service level agreements

Benefits

• medical
• dental
• vision
• PTO
• generous employee discounts
• retirement savings
• and much more

What This Job Offers

• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees