A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.
Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
Supports the training of the associate team, including new hire onboarding
Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
Provides insights related to the customer and employee experience and communicates feedback to Store Manager
Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Anthro brand fan
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization