Anthropologie Department Manager - Service & Styling

Urban Outfitters • Carlsbad, CA

387d • $54,080 - $64,480

About The Position

The Service and Styling Manager at Anthropologie is responsible for directing the service, selling, and styling efforts within the store to create an engaging and inspiring shopping environment. This role involves developing team members, collaborating with key partners, and supporting various store operations and visual needs to enhance customer experience and drive sales.

Requirements

• 2+ years of retail leadership experience
• Strong merchant skills with a history of delivering financial results
• Proven record of developing talent
• Ability to work flexible hours including nights, weekends, and holidays

Nice To Haves

• Anthro brand fan

Responsibilities

• Leads by example in providing extraordinary customer service, ensuring all customers feel welcome and valued.
• Empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals.
• Teaches the team to provide a frictionless customer experience using technology for transactions, upselling, and clientele services.
• Provides tools for associates to deliver an elevated shopping experience through personalized service and styling.
• Supports the Store Manager in curating events that reflect local customer interests to drive brand engagement.
• Oversees training, development, and accountability of the Customer Experience Management (CEM) program, fostering a service-oriented culture.
• Drives the styling program by empowering team members to build relationships and mentor associates.
• Assists the Store Manager in identifying and onboarding diverse external talent and investing in internal employee engagement.
• Utilizes brand resources to champion employee development and support initiatives like employee recognition and team-building activities.
• Contributes to assessing sales forecasts to optimize scheduling and peak selling hours through team initiatives.
• Takes an active role in store operations including opening and closing, restocking, and loss prevention efforts.
• Supports product flow processes including shipment receipt and preparing products for floor placement.
• Facilitates communication and sharing of product knowledge, trends, and store priorities with the team.
• Sets individual sales goals and expectations to foster a collaborative selling environment.
• Provides insights related to customer and staff experiences to the Store Manager.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed