Ant International-Technical Support Engineer (TSE)-Global Technical
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About The Position
The Technical Support Engineer (TSE) role is a vital position within the Alipay Global Technical Support (GTS) team at Ant International. This role is primarily focused on providing technical assistance and solutions to partners, ensuring that product optimizations are effectively implemented. The TSE will be responsible for managing the go-live process for merchants, as well as monitoring and optimizing post-sale payment performance. This involves a deep understanding of the payment landscape and the ability to analyze data to identify pain points and suggest data-driven improvements. In addition to managing merchant go-lives, the TSE will coordinate resources to respond swiftly to online incidents, minimizing any potential impact on merchants. This requires strong collaboration skills to work effectively with internal teams, payment channels, and partners. The role also involves analyzing payment channels, focusing on metrics such as success rates, response times, and downtime, which are crucial for maintaining Ant's leading position in the payment industry. Staying updated on industry technology trends is another key aspect of this role. The TSE will be expected to present relevant advancements to drive future initiatives, ensuring that the team remains at the forefront of technological developments in the payment sector. This position is ideal for someone who thrives in a dynamic environment and is passionate about leveraging technology to enhance business performance.
