Answers Portal Host - Ticketing

Intuit Dome-posted 1 day ago
Part-time • Entry Level
Onsite • Inglewood, CA
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Answers Portal Hosts play a meaningful role on our event day team. Answers Portal Hosts assist fans and guests with ticketing needs, specifically providing ticketing technology support via the Ticketmaster platform. Ticketing support should be provided in a friendly and accurate manner, while maintaining a professional appearance with constant consideration being given to customer satisfaction. This is a part-time role based in Inglewood, CA and is not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games. The anticipated start date is Tuesday, January 13th.

  • Assist guests by trouble-shooting ticketing issues and assisting with account lookup/creation.
  • Accurately employ troubleshooting procedures to ensure ticket integrity remains in place while responding to a guest needs and concerns.
  • Use open, flowing communication with and through others to assist a wide variety of people with their ticketing needs, and anticipate guests needs and preferences to offer tailored solutions and recommendations and interactions.
  • Assist guests in downloading, signing up, and using the Intuit Dome App.
  • Proactively pursue opportunities to create positive first impressions and long-lasting, positive memories.
  • Comply with all standards, expectations and policies of the Guest Experience department in order to ensure a safe, fair, and enjoyable workplace experience for all team members.
  • Proficiently use technology and assigned company equipment to perform job duties
  • Assist guests with general arena information (i.e., event availability, event pricing, event seat selection, event scheduling, general parking information)
  • Consistently contribute to the world class guest experience at Intuit Dome that welcomes every guest and demonstrates our service culture commitments.
  • Interact in a professional manner when dealing with other building staff, clients, guests, supervisors, and other arena staff.
  • Some experience working in or exposure to Ticketing Operations or Box Office roles.
  • Must exhibit excellent communication and customer service skills
  • Proficient digital literacy with an understanding, or ability to quickly learn, basic our arena ticketing platform (Ticketmaster)
  • Able to lift or move equipment up to 40 pounds
  • Able to stand, sit or remain in a stationary position during shift
  • Able to bend at the waist, reach overhead and horizontal
  • Both indoor and outdoor environments; indoor conditions are generally air-conditioned, while outdoor conditions may include inclement weather such as direct sunlight, heat, humidity, rain, sleet, and wind.
  • Exposure to high noise levels and high vibrations
  • Comfortable working at various heights
  • Knowledge of Ticketmaster or other ticketing products a plus.
  • Ability to learn, contribute and thrive in a fast-growing, dynamic environment.
  • Previous experience in retail, customer service, or live event/entertainment ticketing space preferred, but not required
  • Holiday Pay
  • Event-based work and flexible hours
  • Staff meals
  • Retail discounts
  • Paid training
  • Free parking
  • Eligible for our monthly recognition program
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