Annuities & Life Call Center Support - US

DXC Technology • Tulsa, OK

2d • Remote

About The Position

Essential Job Functions Responsible for providing excellent customer service to multiple accounts in an inbound call center relating to service of annuity and/or life insurance policies Collaborate with other operations departments to resolve customer issues Assist in process improvement projects and data analysis Support the team in identifying process bottlenecks and maintaining quality standards Ensure compliance with established quality and procedural guidelines. Contribute to updating and documenting process procedures Responsible for meeting performance targets and quality standards Participate in training and development programs

Requirements

• High school diploma is mandatory and will be required to provide
• 1+ years of relevant work experience in an inbound call center is mandatory (this position is a call center)
• Proven customer service experience is mandatory
• Annuities and Insurance experience are mandatory
• Efficiency with managing policies
• Great multi-tasking skills between different systems
• Excellent communication and typing skills are required
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Nice To Haves

• Bachelor’s degree in a relevant field or equivalent combination of education and experience is a plus
• Experience with AWD, Cyberlife, or other workflow applications is a plus
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast of industry knowledge and technology

Responsibilities

• Providing excellent customer service to multiple accounts in an inbound call center relating to service of annuity and/or life insurance policies
• Collaborating with other operations departments to resolve customer issues
• Assisting in process improvement projects and data analysis
• Supporting the team in identifying process bottlenecks and maintaining quality standards
• Ensuring compliance with established quality and procedural guidelines
• Contributing to updating and documenting process procedures
• Responsible for meeting performance targets and quality standards
• Participating in training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees