Annual Service Agreements Renewal Agent - Orlando, FL

Acorn Stairlifts, Inc. • Orlando, FL

66d

About The Position

The Annual Service Agreements Renewal Agent is responsible for reminding existing ASA clients to renew their annual coverage.

Requirements

• Must be comfortable using Microsoft Windows and have proficient keyboarding skills.
• Ability to effectively present information and respond to questions from clients
• Ability to calculate figures and amounts such as discounts
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Capacity for listening, dealing with confrontation, and overcoming objections.
• Should possess good reading skills and have a clear speaking voice
• Customer-centric mentality
• Excellent verbal and written communication skills
• Works with the team; contributes to positive team environment; welcomes feedback.
• Approaches others in a tactful manner; reacts well under pressure; Accepts and adapts to frequent change
• Works with integrity and ethically; supports organization’s culture, goals, and values
• Adheres to work schedule
• High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience.
• Must occasionally lift and/or move up to 10 pounds
• Regularly required to sit, speak, and listen; occasionally required to stand.

Responsibilities

• Contact assigned customers and maintains follow-up to remind clients to renew their coverage
• Contact clients that have a balance due
• Record brief notes of every customer contact
• Record the disposition of each client
• Record the purchase of annual service agreements in the client’s file.
• Record the payment received in the client file, ensure a zero balance.
• Collects credit card or check payment via phone
• Discloses plan limitations accordingly
• Pursue and resolve all accounts not collected upon
• Creates support tickets when service is required
• Achieve sales goals and maintain KPI's as directed by management
• Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees