Animal Encounter Ambassador 1
About The Position
Animal Encounter Ambassadors play an integral role in the Aquarium’s Learning and Engagement Department by creating personalized and memorable experiences for on-site visitors. The duties include communicating safe ways to interact with fish and other encounter animals, such as invertebrates, mammals and reptiles. Ambassadors provide information related to wayfinding, the Aquarium’s mission, exhibits, animals, and programs. The Animal Encounter Ambassador will communicate with staff and visitors using both a radio and wireless microphone. This position requires working during weekdays and weekends, with occasional evening events and holidays. Shifts are 4-8 hours between 10:00 a.m. and 6:00 p.m.
Requirements
- Must be 18 years of age or older.
- Must be friendly and courteous.
- Must be able to communicate effectively in noisy, crowded conditions.
- Must be comfortable with public speaking and willing to use a wireless microphone.
- Must be comfortable approaching visitors when there is a need to enforce GLA policies, including pandemic-related policies.
- Must be able to approach visitors and engage them in conversation.
- Must be able to present material and answer questions in a clear and understandable manner and be willing to refer questions you are unable to answer to other Learning and Engagement staff.
- Must be able to do light cleaning.
- Must be able to work safely around animals and their habitats.
Nice To Haves
- Experience in museum/environmental education, public speaking or customer service is preferred.
Responsibilities
- Set up and close touch pools and/or information desk for the day using existing equipment.
- Approach and interact with guests in a welcoming, enthusiastic manner.
- Guide positive interactions between visitors and touch pool animals and provide engaging interpretation.
- Learn proper animal handling procedures and gain skills to present these animals in front of the public.
- Communicate with visitors regarding daily events and special programming.
- Follow enhanced cleaning protocols for all staff spaces.
- Keep supervisor informed of any ideas or ways to improve existing equipment or supplies.
- Refer animal and visitor safety concerns to appropriate Aquarium staff.
- All other job related duties as assigned by supervisor.
Benefits
- Earned Sick and Safe Time in keeping with the City of Duluth's ordinance
- free waterfront parking when space is available
- discount on Aquarium programs and gift shop items
- free admission to the Aquarium
- Great Lakes Aquarium promotes a fun and collaborative work environment!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
