Animal Control Office Assistant

Nash County • Nashville, NC

64d • Onsite

About The Position

Nash County is seeking our next Animal Control Office Assistant for our Pet Connection Center! This full-time position works at our Pet Connection Center in Rocky Mount, NC.

The main purpose of this job is to perform clerical and technical duties, prepare documents, correspondence and routing reports; to receive and process payments, issue dog licenses, assist the public, and help maintain the Pet Connection Center in a clean, safe and orderly manner and provide other support duties as assigned.

Immediate supervision is provided by the Animal Control Supervisor.

Depending upon assignment, duties may include, but are not limited to the following:

Maintains accurate records, files, and reports related to animal care, adoptions, rescues, fosters, and shelter operations and assists with other administrative tasks related to Animal Control operations including, but not limited to, processing and payment of invoices and compilation of employee timesheets, leave requests, and other records.

Answer inquiries from the public, over the counter, by email and telephone, on laws, rules, and regulations pertaining to animal control and the animal shelter.

Assist with acceptance of animals into shelter performing preliminary examination including weighing, vaccinating, microchip scanning; conduct initial assessment of behavior and health; enter information into database. Build and maintain positive relationships with the public using principles of good customer service.

Assist with maintenance of records regarding animal veterinary care, behavior, and health; report minor and serious concerns to supervisor for further action.

Assist with development and coordination of the shelter's volunteer program, including recruitment, training, scheduling, and coordination of volunteer activities.

Monitor inventory of office supplies and request and restock needed supplies.

Assist and support efforts related to adoption of animals and release impounded animals to owners.

Collect fees and issue receipts for the sale of dog licenses and spay/neutering certificates; may issue dog licenses. Dispatches Animal Control Officers as needed.

Perform related duties as assigned.

An employee in this role should have knowledge of:

Laws and ordinances pertaining to animal control and care including general knowledge of public health rabies laws.

Animal behavior and principles of care and feeding. Techniques used in the disposal of animals.

Techniques for recordkeeping. Safe work practices.

Modern office procedures, methods and computer equipment. Principles and practices of customer service.

This employee should also have the ability to:

Review, understand, and implement provisions of applicable codes, ordinances and regulations enforceable by the county.

Apply laws, regulations, codes and departmental policies. Recognize, prioritize and accomplish needed/assigned tasks. Research, prepare and write clear and concise technical reports. Perform basic accounting and cash handling principles.

Learn the applicable laws, ordinances, and regulations governing the keeping of animals within the county. Perform a variety of customer service tasks in support of assigned function.

Communicate clearly and concisely both orally and in writing.

Prepare clear, accurate, and concise notes, reports, and other correspondence. Observe, assimilate, remember, and record pertinent facts and details.

Recognize common diseases carried by domestic and wild animals.

Analyze problems and rationally take effective action in emergency and stressful situations.

Establish and maintain cooperative working relationships with co-workers, other county employees, community and neighborhood organizations, and the public.

Maintain the confidentiality of records. Deal courteously with the public.

Operate a public safety radio, mobile data computer, office computers and mobile devices. Adapt to changing technologies and learn functionality of new equipment and systems.

Safely operate a county vehicle.

Understand and apply applicable federal, state, and local laws, codes, and regulations. Work independently and as part of a team.

Physical Requirements of the job may include sitting, walking, running, bending, stooping and lifting weights in excess of 100 lbs. with assistance. Work may include both indoor and outdoor activity where employee is exposed to elements of nature: cold, hot, rain, snow, sleet, ice, etc. Employee may be exposed to sick or aggressive animals, hazardous chemicals, smoke, or potentially hazardous or volatile situations.

Requirements

• Knowledge of laws and ordinances pertaining to animal control and care including general knowledge of public health rabies laws.
• Knowledge of animal behavior and principles of care and feeding. Techniques used in the disposal of animals.
• Knowledge of techniques for recordkeeping. Safe work practices.
• Knowledge of modern office procedures, methods and computer equipment. Principles and practices of customer service.
• Ability to review, understand, and implement provisions of applicable codes, ordinances and regulations enforceable by the county.
• Ability to apply laws, regulations, codes and departmental policies.
• Ability to recognize, prioritize and accomplish needed/assigned tasks.
• Ability to research, prepare and write clear and concise technical reports.
• Ability to perform basic accounting and cash handling principles.
• Ability to learn the applicable laws, ordinances, and regulations governing the keeping of animals within the county.
• Ability to perform a variety of customer service tasks in support of assigned function.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to prepare clear, accurate, and concise notes, reports, and other correspondence.
• Ability to observe, assimilate, remember, and record pertinent facts and details.
• Ability to recognize common diseases carried by domestic and wild animals.
• Ability to analyze problems and rationally take effective action in emergency and stressful situations.
• Ability to establish and maintain cooperative working relationships with co-workers, other county employees, community and neighborhood organizations, and the public.
• Ability to maintain the confidentiality of records. Deal courteously with the public.
• Ability to operate a public safety radio, mobile data computer, office computers and mobile devices. Adapt to changing technologies and learn functionality of new equipment and systems.
• Ability to safely operate a county vehicle.
• Ability to understand and apply applicable federal, state, and local laws, codes, and regulations.
• Ability to work independently and as part of a team.

Nice To Haves

• Graduation from high school and previous clerical and/or animal shelter experience preferred; or an equivalent combination of training and experience.

Responsibilities

• Maintains accurate records, files, and reports related to animal care, adoptions, rescues, fosters, and shelter operations and assists with other administrative tasks related to Animal Control operations including, but not limited to, processing and payment of invoices and compilation of employee timesheets, leave requests, and other records.
• Answer inquiries from the public, over the counter, by email and telephone, on laws, rules, and regulations pertaining to animal control and the animal shelter.
• Assist with acceptance of animals into shelter performing preliminary examination including weighing, vaccinating, microchip scanning; conduct initial assessment of behavior and health; enter information into database. Build and maintain positive relationships with the public using principles of good customer service.
• Assist with maintenance of records regarding animal veterinary care, behavior, and health; report minor and serious concerns to supervisor for further action.
• Assist with development and coordination of the shelter's volunteer program, including recruitment, training, scheduling, and coordination of volunteer activities.
• Monitor inventory of office supplies and request and restock needed supplies.
• Assist and support efforts related to adoption of animals and release impounded animals to owners.
• Collect fees and issue receipts for the sale of dog licenses and spay/neutering certificates; may issue dog licenses. Dispatches Animal Control Officers as needed.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED