Animal Care Supervisor

Petco • St. George, LA

115d

About The Position

The Operations Leader – Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader – Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. The Operations Leader – Animal Care is responsible for training, developing, supporting operations scheduling and leading a high-performing team that delivers the Companion Animal department’s budgeted sales goals, gross margin, animal, and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

Requirements

• A high school diploma or its equivalent required; some college level business/management courses preferred.
• 1 or more years of management experience or equivalent required, with 2 or more years preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication skills, organizational skills, and computer skills required.
• Demonstrates proficiency in general business practices, analysis and problem-solving skills.
• Aptitude for demonstrating strong guest service and the ability to instruct others.

Responsibilities

• Utilize business acumen to measure, analyze and diagnose business trends and implement business improvement plans.
• Ensure the health and well-being of live animals by providing the correct care in accordance with established Petco standards.
• Adhere to Veterinary Protocol for all sick animals.
• Process register transactions to create a great experience for each guest.
• Be proficient within the selling model and support guest interactions as needed.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching partners.
• Efficiently order live animals to maximize sales, margin and inventory.
• Ensure operational standards are maintained in the department.
• Achieve high presentation standards in the aquatics and companion animal areas.
• Partner with the Operations Leader – Merchandising to ensure proper in-stock merchandise levels.
• Ensure proper handling and documentation for all Adoption Animals.
• Maintain knowledge of PCC Sales and Margin reports and data.
• Lead, provide feedback, and coach all PCC partners in providing quality service.
• Ensure proper partner scheduling to meet in-stock goals and guest service levels.
• Apply talent management skills in recruiting, hiring, training, and coaching.
• Provide quick and courteous service to all guests by determining their needs.
• Support the implementation and execution of Omni Channel through training and coaching partners.
• Accountable as Leader on Duty for supporting Pet Care Center execution and compliance.
• Train, coach, and develop Pet Care Center operations partners in partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees