Animal Care Supervisor (3371) – SF Animal Care & Control – Office of the City Administrator (Eligible List ID #163876)

City and County of San Francisco•San Francisco, CA

About The Position

Under the general direction of the Operations Manager of Animal Care and Control, the Animal Care Supervisor is responsible for planning, directing and overseeing the kennel operation of the Animal Shelter. This includes supervising Animal Care Attendants and ensuring the humane handling and proper husbandry of shelter animals while maintaining safe, sanitary and secure facilities for shelter animals and the public.

Requirements

Two (2) years of hands-on experience as an animal care attendant or kennel attendant in an animal shelter, including one year training and supervising the work of staff.
Possession of a valid California Driver’s License.
Successful completion of state-mandated euthanasia training and certification within one (1) year of hire.

Nice To Haves

Effective interpersonal, oral, and written communication skills.
Experience in customer service including in-person interactions with customers and/or the general public.
Experience working with individuals from a variety of socioeconomic and cultural backgrounds, including individuals who may be distraught, angry, hostile and/or in violation of the law.
Possession of an Associate’s Degree from an accredited college or university.
Proficiency in the use of Microsoft Suite (e.g. Excel, Outlook, PowerPoint, Word).
Strong organizational and prioritization skills, with ability to take initiative.

Responsibilities

Plans, directs and oversees the operation of the Animal Care Division: ensures the safe and humane handling, kenneling and identification of all animals; ensures provision of food, water and proper husbandry for all shelter animals; ensures that all kennels, wards, cages, equipment, runs and other areas of the facility are cleaned and disinfected in order to maintain a healthy, clean, safe and sanitary facility for shelter animals and the public.
Assesses productivity, sets goals and establishes work-related priorities for Animal Care Division; identifies and implements solutions to problems which develop in kennel facilities including biosecurity measures; assists in the development of policies and procedures for the Division; coordinates work with other divisions.
Schedules, assigns, and oversees the work of assigned staff and volunteers; trains, evaluates, counsels and disciplines staff; promotes a humane and compassionate attitude toward animals; completes and presents performance appraisals; facilitates bi-weekly Animal Care Division meetings; monitors staff interaction with volunteer programs.
Establishes and maintains contacts with other City departments, SPCA and other outside groups and agencies in relation to the functions of the Animal Care Division including animal pathway management; oversees the transport of selected animals to wildlife rehabilitation, adoption partner organizations, and foster homes.
Assists Shelter Veterinarian in developing and implementing a comprehensive disease prevention program; oversees basic health screening of all animals, including those that are isolated or quarantined, for signs of illness or unusual behavior; takes appropriate action and reports significant problems to Veterinary Medical services staff.
Supervises and oversees training of Animal Care staff performing treatment procedures, vaccination, and microchipping, and performing euthanasia with shelter animals; ensures the safe and humane handling of all animals, which includes direct handling and care for potentially vicious, dangerous, and fractious animals.
Evaluates animals, performs behavioral assessments, and participates in selection of animals for availability, rescue, adoption, transfer or euthanasia in accordance with established laws, departmental policy and procedures; schedules and performs euthanasia of selected shelter animals; coordinates and schedules spay/neuter surgeries or other specialty procedures as needed.
Ensures availability of animal care supplies, food, office supplies and equipment, including ordering supplies, food and equipment, and maintaining contacts with outside vendors.
Ensures maintenance of accurate and legible case files and records for each animal in the shelter; uses a computer to input, update and access information regarding shelter animals and to produce written documents.
Provides information and assists members of the public who are relinquishing animals or in search of lost or adoptable pets; discusses and educates public on adoptions of domestic animals; interprets and explains laws, procedures and policies for subordinate staff and the public; answers questions and resolves problems as they arise.
Participates in management functions, including bi-weekly management & supervisor team meetings, special events and representing the department in the media if necessary.
Performs related duties as required.