Animal Care Supervisor

Petco • Santa Barbara, CA

1d • Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, focusing on pet welfare, customer experience, and operational excellence. With over 60 years of experience, Petco operates more than 1,500 stores, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers across the U.S., Mexico, and Puerto Rico. The company also founded Petco Love in 1999, which supports animal welfare groups and has facilitated approximately 7 million animal adoptions. As a Companion Animal Supervisor, the role involves being a subject-matter leader responsible for the health, care, and presentation of live animals, driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. This position requires leading through expertise and influence, coaching partners on animal care and knowledgeable service, and combining a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco’s leadership expectations.

Requirements

• 1+ year of supervisory experience.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.
• Expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

• High school Diploma or GED preferred.
• preferably in a pet retail environment

Responsibilities

• Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Lead by example modeling Petco’s selling behaviors and customer service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
• Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• The chance to grow your leadership skills while having fun doing meaningful work
• health and financial benefits
• 401K
• incentives
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees