Animal Care Supervisor
About The Position
As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco’s leadership expectations.
Requirements
- High school Diploma or GED preferred.
- 1+ year of supervisory experience, preferably in a pet retail environment.
- Strong knowledge of companion animals, aquatics, and animal care practices.
- Excellent communication, organizational, and interpersonal skills.
- High focus on customer service and people development.
Responsibilities
- Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
- Complete and oversee hourly animal health checks, wellness cards, and required documentation.
- Ensure proper handling, care, and documentation of adoption animals.
- Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
- Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
- Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
- Promote a positive culture of teamwork, inclusion, and collaboration.
- Lead by example modeling Petco’s selling behaviors and customer service expectations.
- Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
- Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
- Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
- Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
- Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
- Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
- Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
- Maintain operational, safety, and regulatory standards at all times.
- Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
- Process transactions efficiently while delivering a great customer experience.
- Monitor sales, margin, and inventory reports to support department performance.
- Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
- Assist with additional duties as needed to support business needs.
- Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
- Provide ongoing feedback and support to strengthen partner performance and engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
