Animal Care Supervisor

PetCo • Arroyo Grande, CA

249d • $21 - $33

About The Position

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader - Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. The Operations Leader - Animal Care is responsible for training, developing, supporting operations scheduling and leading a high-performing team that delivers the Companion Animal department's budgeted sales goals, gross margin, animal, and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures.

Requirements

• A high school diploma or its equivalent required; some college level business/management courses preferred.
• 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed.
• Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
• A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.

Responsibilities

• Utilize business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
• Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Adheres to Veterinary Protocol for all sick animals.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Responsible for the implementation and execution of Companion Animal Operations and Aquatics through training and coaching partners.
• Efficiently orders live animals to maximize sales, margin and inventory.
• Ensures operational standards are maintained in the department.
• Ensures all animal related maintenance tasks are being completed as outlined on the Maintenance Task List.
• Achieves high presentation standards at all times in the aquatics and companion animal areas.
• Partner with the Operations Leader - Merchandising to ensure proper in-stock merchandise levels.
• Ensures the proper handling and documentation for all Adoption Animals.
• Performs activities to maintain a knowledge and understanding of PCC Sales and Margin reports and data.
• Leads, provides feedback, and coaches all PCC partners in providing quality service to satisfy the needs of Petco guests.
• In partnership with the PCC Leaders, ensures proper partner scheduling is maintained.
• Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching and succession planning.
• Provides quick and courteous service to all guests by determining their needs, sharing product knowledge, and suggesting the appropriate merchandise.
• Supports the implementation and execution of Omni Channel through training and coaching partners.
• Accountable as Leader on Duty for supporting Pet Care Center execution, training, communication and maintenance of company initiatives.
• Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.

Benefits

• 401k
• health and financial benefits
• incentives
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED