Animal Care Specialist

Petco•Woburn, MA

1d•Onsite

About The Position

Petco is seeking an Animal Care Specialist to help pets live their best lives. The company prides itself on being a destination for pets and pet parents, fostering a culture of purpose-driven work, fun, and commitment to animal welfare. Petco, with over 29,000 employees, operates more than 1,500 stores, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers across the U.S., Mexico, and Puerto Rico. They also founded Petco Love in 1999, supporting animal welfare groups and facilitating adoptions for millions of animals. As a Companion Animal Specialist, this role serves as the primary expert and advocate for the health, welfare, and proper care of companion animals and aquatic life within a Pet Care Center (PCC). Responsibilities include ensuring exceptional animal care and habitat maintenance, supporting sales, merchandising, and inventory execution. The specialist works closely with the sales team to deliver outstanding customer experience by combining deep animal-care knowledge with strong operational discipline. This position is ideal for individuals passionate about animal welfare who enjoy educating others and contributing to a collaborative team environment.

Requirements

Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
Strong knowledge of animal care, husbandry, and maintenance practices.
Demonstrated ability to educate others and communicate effectively.
Strong customer service mindset with an aptitude for selling behaviors.
Basic business, math, and inventory management skills.
Strong organizational, interpersonal, and communication skills.
Completion and ongoing maintenance of the Petco Animal Care Certification Program required.
Requires active engagement on the sales floor.
Requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Ensure the health, safety, and proper care of all companion animals and aquatic life in accordance with Petco standards, policies, and procedures.
Complete and verify required animal care tasks, including hourly animal health checks, wellness documentation, maintenance logs, and incident reports.
Ensure proper handling, documentation, and care of relinquished and adoption animals.
Serve as the primary resource for animal care education for customers and PCC partners.
Adhere to and promote all safety, animal welfare, and loss prevention procedures.
Deliver knowledgeable, compassionate, and solution-focused service to customers.
Actively support customer interactions using Petco’s selling model.
Promote a culture of teamwork, inclusion, and collaboration across the PCC.
Mentor and educate partners on animal care standards, maintenance routines, and best practices.
Maintain professional, clean, and well-presented animal habitats and aquatic areas.
Support the achievement of department sales, margin, and shrink goals.
Ensure merchandise is stocked, priced, and displayed to Petco standards, with a primary focus on companion animals and aquatics.
Efficiently order live animals, supplies, and related merchandise in partnership with the sales team to support inventory integrity and business goals.
Analyze inventory data and identify opportunities to improve in-stock levels, shrink, and operational efficiency.
Participate in animal and aquatic-related physical inventory counts.
Assist with opening and closing procedures as assigned.
Perform additional duties and special projects as needed to support Pet Care Center operations.
Perform routine housekeeping duties, including cleaning habitats and tanks, sweeping and mopping floors, dusting, and facing merchandise.
Process register transactions accurately and efficiently.
Evaluate customer needs and escalate concerns to the Leader on Duty when appropriate.
Support Omni-channel and in-store initiatives through consistent execution and customer engagement.