Animal Care Assistant I - Administrative

Pima County • Tucson, AZ

4d • $17

About The Position

Pima Animal Care Center is looking to add two Animal Care Assistant I's to our Pet Resource call center. In this position you will be answering a high call volume and field all incoming calls to the shelter. This will include owners seeking resources to keep their pets, scheduling animal surrender appointments, and receiving calls from the public reporting alleged animal misconduct. In this fast-paced role, you will dispatch Animal Care Field Officers and provide resources to those in distress. If you love helping animals and enjoy working in a fast-paced call center, this position is for you. Pima Animal Care Center is open 7 days a week. All positions are required to work mornings, evenings, weekends and some holidays. Schedule rotation is also required. This team currently works four ten-hour shifts from 5am-3pm and 11am-9pm, ability to work all shifts is required. Training hours may differ and are subject to change.

Requirements

• High school diploma or General Education Development (G.E.D.) certificate
• Qualifying education and experience must be clearly documented in the "Education" and “Work Experience" sections of the application
• Do not substitute a resume for your application or write "see resume" on your application

Nice To Haves

• Minimum one (1) year experience working in a call center
• Minimum six (6) months experience working as a dispatcher
• Minimum one (1) year experience providing customer service
• Bilingual (English/Spanish)

Responsibilities

• Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes
• Responds to public and staff inquiries via phone or email and provides information to resolve problems regarding pet ownership or various crisis situations
• Maintains specialized databases, inputs and retrieves data while also keeping thorough records
• Demonstrates exemplary customer service
• Coordinates, schedules and manages appointments on behalf of community members surrendering their pets to PACC
• Coordinates and communicates program activities with other units within the department
• Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses
• May act as program/department representative at community events providing various program resources and information to pet owner’s facing hardships
• May train new employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees