Animal and Customer Care Associate - Westland

Michigan Humane-posted 21 days ago
Full-time • Entry Level
Onsite • Westland, MI
101-250 employees
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The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. The ACC Associate also works directly with the animals entrusted to Michigan Humane, ensuring the highest quality of care. The ACC Associate is responsible for the daily care and well-being of all animals in the adoption center, including feeding, cleaning, and enrichment.

  • Provides excellent customer service by assisting customers, answering questions, and explaining procedures and protocols.
  • Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources.
  • Greet all contacts on the phone and in person in a friendly and professional manner.
  • Assist potential adopters through the adoption process by listening to their needs, helping them match with an animal, and completing all forms and paperwork.
  • Process cash handling activities with regard to adoptions and intakes.
  • Humanely treats and care for all animals entrusted to Michigan Humane.
  • Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily, spot cleaning animal and public areas as needed.
  • Feed, water, walk, socialize and bathe animals according to schedules and established protocols.
  • Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.
  • Maintain cleanliness in both people and animal areas as well as facility grounds through general upkeep and cleaning, including laundry
  • Restock assigned areas with essential supplies at the end of each shift
  • Obtain lab specimens such as feces and urine.
  • Administer medications and assist with vaccine administration under supervision.
  • Assist with animal handling and/or the restraint of animals when necessary.
  • Flexible with the ability to thrive in an emotional, fast-paced work environment
  • Ability to show compassion to both animals and people in sensitive situations
  • Possesses good communication skills, diplomacy, and tact at all times.
  • Labor intensive must be able to stand for long periods, walk, kneel, bend, stoop, etc. and lift 50lbs without assistance
  • Must have visual acuity to accurately read animal body language
  • Required weekend schedule
  • High School diploma (or equivalent)
  • 1-3 years of related experience
  • Previous animal experience a plus
  • Competitive salary and benefits
  • Medical, Vision, and Dental Insurance
  • 403(b) Retirement Savings Account
  • Opportunities for professional development, growth, and continuing education
  • A positive and collaborative work environment
  • Work-life balance and flexible working hours (compressed work schedule option!)
  • Paid Time Off & Holidays
  • Human & Pet Bereavement
  • Clinic discounts to up to 75% off services for your own pet(s)
  • Relaxed dress code
  • Wellness program with professional counseling services available to employees
  • Animal food discount
  • Free or discounted adoption fees to adopt a new friend.
  • Sabbatical Policy
  • Uniform Allowance
  • Paid Parental Leave
  • Yearly performance reviews & employee engagement surveys
  • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program
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