Anderson Window Support Specialist

Gulfeagle Supply•Venice, FL

26d

About The Position

Gulfeagle Supply is a family owned business with over 100 locations nationwide which acquired Kimal Lumber in 2018. Since the merger, Gulfeagle and Kimal Lumber have been working to bring contractors superior service. Gulfeagle is a full line distributor of residential and commercial roofing and building products while Kimal Lumber provides dimensional lumber, sheet goods, moldings, roof trusses, windows, and interior/exterior doors. As a company, we focus on servicing the professional contractor and builder while also providing a variety of products and services to the homeowner, building owner, architect and general contractor. Together, we take pride in delivering the highest quality and best value to our customers. Window Specialist Support Role Description: This position exists to support the window sales effort with providing customers current product knowledge, accurate, competitive quoting, consistent follow-up along with positive internal “teamwork” to increase business in a cost efficient manner.

Requirements

High school diploma or general education degree (GED) and three to six months of window sales experience.
Ability to write reports or business correspondence in English. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public in English.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Have a good knowledge of window and SGD products that Kimal sells, and be able to effectively and professionally present information about those products and services to builders, homeowners, and other tradesman.

Responsibilities

Be committed to customer service above all else – always act with a high standard of service for internal and external customers at all times, acting with professional courtesy, respect and showing a “can do” attitude
Assist customers with regards to Anderson, or other wood specialty window and SGD products, creating and following up with quotes and purchasing of orders
Develop sales and margin levels that achieve defined company budgets and sales targets, create window and door “take-offs” with emphasis on Anderson products, wood and other specialty wood window products
Coordinate vendor shipments of Anderson products with purchasing and receiving documentation
Responsible for handling customer complaints and finding reasonable solutions for the mutual benefit of the customer and Kimal Lumber, including assisting in collecting receivables and resolving credit issues
Incoming phone calls answered and responded to according to company guidelines, email communication with internal and external customers handled promptly according to company guidelines
Learn, utilize and adhere to Kimal’s operational policies and procedures in order to process orders and serve customers, adhere to KWAD order processing procedures with minimal errors, documenting for all order files
Any other tasks as assigned by management