Ancillary Specialist

DriveTime-posted 3 months ago
Full-time • Entry Level
Mesa, AZ
1,001-5,000 employees
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This position involves all aspects of ancillary products, including the cancellation of products and filing gap claims. Specialists will be responsible for ensuring the correct amount of funds are applied to the loan or returned to the customer. Specialists will work with internal and external business partners to ensure cancellations are processed in a timely manner. This role requires an ability to analyze, identify, and efficiently remediate any errors.

  • Gather and review documents in order to cancel ancillary products manually and systematically in accordance with policy and procedure.
  • Navigate third party portals to enter cancellation requests.
  • Communicate with various product providers to ensure timely processing of cancellations and to resolve outstanding discrepancies.
  • Follow up with appropriate 3rd party regarding delays with product cancellations and refunds posting to accounts.
  • File GAP in a timely manner with the correct GAP provider and follow up with insurance companies for documentation needed.
  • Review exception reporting to ensure proper cancellation and application of refunds within regulatory and SLA requirements.
  • Assist other departments with inquiries related to the cancellation and reinstatement of ancillary products.
  • Utilize approved databases, tools, and websites to assist in the overall ancillary process.
  • Perform other related duties as assigned.
  • High School Diploma, GED, or equivalent certification.
  • Experience with Microsoft Office such as Excel, Outlook and Word.
  • 2+ years of experience in financial services, insurance, claims and/or aftermarket products.
  • Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and general knowledge of state specific cancellation and refund regulations.
  • Associate degree or bachelor's degree in business or related field may be used as a proxy for experience.
  • Clear, concise and professional written and oral communications and interpersonal skills.
  • Proficient typing skills.
  • Strong time management and organizational skills.
  • Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
  • Self-motivated with strong decision-making capabilities.
  • Medical, dental, and vision insurance coverage.
  • 401(K) plan.
  • Company paid life insurance policy.
  • Short and long-term disability coverage.
  • Tuition Reimbursement.
  • Wellness Program.
  • Paid Time Off including wellness days and holidays.
  • In-House Gym.
  • Game Room.
  • Social Events.
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