Ancillary Clinical Coordinator - Dr. Seidel

TSAOG Orthopaedics & Spine•San Antonio, TX

7d•Onsite

About The Position

We are seeking a dedicated and organized Ancillary Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for coordinating ancillary services for patients, ensuring a seamless experience throughout their care journey. This role requires excellent communication skills, attention to detail, and a commitment to providing high-quality patient support.

Requirements

High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
Previous experience in a healthcare setting, preferably in patient coordination or support roles.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficient in using electronic health record (EHR) systems and other healthcare software.
Ability to work collaboratively in a team-oriented environment.
Compassionate and patient-focused approach to care.
Requires reliable and predictable attendance

Responsibilities

Serve as the primary point of contact for patients regarding ancillary services.
Schedule and coordinate appointments for diagnostic tests and procedures, referrals and add ons.
Communicate effectively with patients, families, and healthcare providers to ensure understanding of services and procedures.
Maintain accurate patient records and documentation related to ancillary services.
Assist patients with insurance verification and authorization processes.
Collaborate with clinical staff to ensure timely and efficient patient care.
Address patient inquiries and concerns in a professional and compassionate manner.
Monitor and follow up on patient referrals to ancillary services.
Coordinates medical materials required for patient visit
Prepares patient exam rooms and cleans rooms
Escorts and rooms patient to exam room.
Responsible for checking patients in and out.
Obtains and records vitals (blood pressure, pulse, temperature, and weight)
Prepares patient injection site for physician/providers
Accurately data enters new patient information in to electronic medical records (EMR) file.
Enters surgical/clinical charges into practice management system.
Updates patient charge sheet to ensure all services and DME are included.
Accurately scans documents into EMR system.
Fulfills medical records request on behalf of patient to include outside physician offices, insurance companies, worker’s compensation adjustors, etc.
Retrieve dictation for patient chart on a daily basis.
Monitors and works “Hold” buckets on dashboard.
Works “Claims worklist” and dashboard on a daily basis.
Answers and documents patient phone calls, refill messages and has them signed off by physician.
Ensures regulatory compliance and reports any quality issues as they arise.
Interacts with various department representatives in the group, insurance companies, and worker’s compensation adjustors.