Ancillary Front Office Representative

Healthcare Outcomes Performance Company•Jacksonville, FL

1d•Onsite

About The Position

Be the first friendly face patients see and the key to a seamless visit. As a Front Office Representative, you’ll maintain a professional, efficient, and welcoming environment while managing reception, scheduling, insurance, and payments. Your role ensures patients feel cared for from check-in to check-out, while keeping operations running smoothly behind the scenes.

Requirements

High school diploma/GED required, advanced education a plus.
Minimum 1 year of patient registration or medical office experience.
Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines.
Strong customer service skills with the ability to de-escalate frustrated patients.
Effective communicator with physicians, staff, patients, and families.
Proficient with Windows-based computer systems and scheduling software.

Nice To Haves

Bilingual (English/Spanish) preferred
Prior cash-handling experience strongly desired.

Responsibilities

Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals.
Collect and verify patient demographics, insurance details, authorizations, and required paperwork.
Process co-pays, co-insurance, past-due balances, and establish payment plans as needed.
Accurately complete insurance verifications, explain billing/coverage to patients, and escalate complex cases.
Schedule follow-ups and confirm referral/authorization requirements.
Scan and maintain updated patient documentation in the EMR system.
Balance and close cash drawer daily while maintaining financial accuracy.
Communicate wait times or delays to patients in a professional, empathetic manner.
Maintain confidentiality, professionalism, and adherence to HIPAA always.
Keep the front office organized, clean, and compliant with standard operating procedures.