Anatomic Path Support Group Lead

Quest Diagnostics

1d•$25 - $28•Onsite

About The Position

Anatomic Path Support Group Lead - Marlborough, MA, Monday to Friday, 8:00 AM to 4:00 PM Intended for individuals with prior work experience supporting anatomic pathology functions. The individual will assist supervisor in day-to-day operations and handle escalated issues.

Requirements

HS Doploma or GED Required
3 years related experience in Histology or Cytology
Knowledge of basic computer functions
Must have a thorough knowledge of client services, TIQ/TNRP, cytology and histology support functions
Data Entry skills
Strong problem solving and leadership skills
Good clerical, organizational, phone and communication skills

Nice To Haves

Knowledge of medical terminology
Quest LIS knowledge is desirable

Responsibilities

Assist with direction and monitoring of workflow to meet deadlines and assure departmental coverage
Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels of support staff
Provide feedback and documentation to supervisor on performance of support staff
Knowledgeable in all areas of cytology and histology support functions and performs proficiently in any area of the department
Resolve issues that have been escalated from support staff
Provide leadership to support staff in supervisors absence
Complete special projects as requested by the supervisor
Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels
Administer orientation and training of newly hired employees
Alert the manager/supervisor of employee or client dissatisfaction through established documentation procedures
Able to perform all AP Support Specialist duties, as needed
All other duties as assigned

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!