Anatomic Path Resolution Rep

Quest Diagnostics•Oklahoma City, OK

14h

About The Position

The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens. Responsibilities Communicate with and educate clients in order to expedite patient results Resolve problematic Histology and Cytology cases Pull and monitor worklists and pending lists Locate missing patient samples Enter TIQ problems into the LIS Provide priority handling of patient samples with limited stability and problems impacting their processing Research, investigate and resolve incoming client faxes/phone calls Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels. This will require the ability to research test ordering information Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution Other duties as assigned

Requirements

Required Work Experience: 3 years experience in AP Support environment
Physical and Mental Requirements: The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance. Ability to stand and work at the bench for long periods of time. Frequent walking and/or standing. May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity
Knowledge: Functional knowledge of medical terminology
Skills: PC skills, including working knowledge of MS Office Strong Data Entry skills Excellent clerical, organizational, phone and communication skills Strong problems solving skills
Education High School Diploma or Equivalent (Required)

Nice To Haves

Preferred Work Experience: N/A

Responsibilities

Communicate with and educate clients in order to expedite patient results
Resolve problematic Histology and Cytology cases
Pull and monitor worklists and pending lists
Locate missing patient samples
Enter TIQ problems into the LIS
Provide priority handling of patient samples with limited stability and problems impacting their processing
Research, investigate and resolve incoming client faxes/phone calls
Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes
Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels. This will require the ability to research test ordering information
Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
Other duties as assigned