About the position
Wells Fargo is seeking an Analytics Senior Manager in the Global Operations DAR Analytics team. The Senior Analytics Manager position will oversee analytic initiatives in support of the CSBBO line of business. In this role, you will: Manage and develop teams of individual contributors and/or managers to enhance business management and execute on key initiatives and processes. Determine appropriate strategy to plan, coordinate, and execute data research projects or results oriented intelligence that support the business. Collaborate and influence all levels of professionals including senior managers to provide strategic consultation. Ensure adherence to data management and data governance regulations, and policies and compliance requirements. Determine appropriate strategy and actions of team to develop policies, approval or denial strategies, business line assignment methods, collections, and recovery strategies. Interpret and develop compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives for external agencies, regulatory bodies, and industry forums. Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives. Develop and guide a culture of talent development to meet business objectives and strategy.
Responsibilities
- Manage and develop teams of individual contributors and/or managers.
- Determine appropriate strategy to plan, coordinate, and execute data research projects.
- Collaborate and influence all levels of professionals including senior managers.
- Ensure adherence to data management and data governance regulations.
- Develop policies, approval or denial strategies, and recovery strategies.
- Interpret and develop compliance and risk management requirements.
- Manage allocation of people and financial resources.
- Develop and guide a culture of talent development.
Requirements
- 6+ years of Analytics experience, or equivalent demonstrated through work experience, training, military experience, or education.
- 3+ years of management or leadership experience.
Nice-to-haves
- Experience working with Contact Center analytics.
- Experience aligning analytics initiatives with organizational goals.
- Strong ability to translate data insights into actionable business strategies.
- Proficiency in data analysis tools (SQL, Python, Machine Learning concepts, etc.).
- Knowledge of statistical methods and predictive modeling.
- Strong execution bias with excellent attention to detail.
- Proven ability to lead high performing analytics teams.
- Excellent communication skills, verbal, written and interpersonal relationships.
- Excellent presentation and storytelling abilities using data.
