Analytics Manager

athenahealth • Boston, MA

23h • $115,000 - $195,000

About The Position

An analytics manager supports data management, maintenance, and infrastructure for the Customer Success organization. They are responsible for defining, measuring, and visualizing key performance indicators (KPIs) at every stage of the customer lifecycle. This individual is comfortable analyzing and working with complex data to extract business insights that impact performance. The Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics, driving operational excellence, and enabling the execution and development of the Customer Success strategy.

Requirements

• Bachelor's Degree in Computer Science, Statistics, Business, Finance/Accounting Operations/Supply Chain/Engineering
• Advanced SQL skills required
• 6+ years of professional experience
• 4+ years of experience in analytics, financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations
• Working knowledge of relational database architecture (Snowflake, Oracle, MS SQL Server, PostgreSQL, etc.)
• Comfort using statistical methods.
• Strong understand of visualization programs (Power BI, Tableau, Tableau CRM (formerly Salesforce Einstein Analytics)).
• Ability to work effectively in a highly-matrixed organization, handling competing priorities and connecting the dots across teams.

Responsibilities

• Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization.
• Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers.
• Develop knowledge of operational processes within upstream systems that source data to ensure modeled data is accurate and useful.
• Partner with the broader Business Operations team to drive projects and processes that contribute to improvements in data integrity.
• Identify opportunities to optimize reporting processes, data integration, and automation and partner with the broader team to execute on enhancements.
• Use data visualization (Power BI, Tableau, Tableau CRM, Excel), and analytic tools (R, Python, etc.) to grasp business insights, and to create consumable data visualizations and recommendations that influence business outcomes.
• Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability.
• Analyze key performance metrics to identify root cause of performance issues.
• Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance
• Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance.

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces
• We also encourage a better work-life balance for athenistas with our flexibility.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees