Analytical Support Specialist

TISTA Science and Technology Corporation-posted 3 months ago

$130,546 - $145,875/Yr

Senior

1,001-5,000 employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

TISTA is seeking an experienced and dedicated analyst to join our Chief Management Office. In this role, you will provide comprehensive support to the Business Office-Account Management Section. The position is critical to advancing G-Invoicing and iFAMS through meticulous analysis and development of FSC service level agreements (SLAs) and franchise agreements (FAs), proactive management of all relevant SLAs and FAs, ensuring the efficiency and effectiveness of inter-agency agreements, and driving key operational and financial initiatives. TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Conduct thorough reviews and substantive analysis of mission-critical FSC SLAs that are for Other Government Agencies (OGA).
Develop strategies to enhance the business office functions by leveraging modern-analytical insights.
Assess past iFAMS trouble tickets, for OGA agreements, and identify the mitigation steps necessary to avoid repeat issues in iFAMS.
Design, evaluate, create, and analyze over ninety agreements on an annual and ad-hoc basis.
Formulate and manage the procedures, standards, and methods for collecting, processing, analyzing, summarizing, and presenting metrics and performance data related to customer relationship management and operational assignments.
Collect, research, and analyze data to produce insightful information.
Develop and disseminate reports to provide actionable intelligence to management and stakeholders.
Collaborate with FSC employees and project managers to select meaningful qualitative and quantitative criteria for performance evaluation.
Participate in the improvement of administrative support through the use of metrics or surveys.
Independently analyze and evaluate invoicing execution against active OGA agreements.
Advise management on recommended courses of action when agreements are projected to exceed allocated amounts.
Research, review, and monitor FSC invoicing against customer obligations, and negotiate adjustments as necessary.

10+ years of hands-on experience in managing of relevant SLAs and FAs.
A general proficiency with Momentum desired.
A general proficiency in Adobe desired.
Experience in customer management or account management.
Ability to work independently and perform thorough reviews and analysis of SLAs.
Proven analytical, writing, organization, and communication skills.
Ability to manage and prioritize multiple business office functions efficiently.
Experience in developing SLAs, with a focus on enhancing operational effectiveness.
Competence in collecting and analyzing data, generating reports, and presenting statistical performance data.
Experience in using AI tools to improve agreements analysis and change processes.
Systems administration skills to customize, manage, analyze and report on activity using iFAMS.
Use of iFAMS workflow and other process tools to better manage approvals and ensure data quality.
Use of global design standards (e.g., ISO 9001, etc.) for vendor and contract management process design.

Above Industry Healthcare Benefits
Remote Working Options
Paid Time Off
Training/Certification opportunities
Healthcare Savings Account & Flexible Savings Account
Paid Life Insurance
Short-term & Long-term Disability
401K Match
Tuition Reimbursement
Employee Assistance Program
Paid Holidays
Military Leave

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Analytical Support Specialist

Job Search Resources

Tools

Career Hubs

Guides

Company