Analytical Instruments Field Service Engineer

About the position

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Northern Illinois, Wisconsin, Minnesota, and Michigan (Upper Peninsula). Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require residency in the Greater Chicagoland Area (Preferably NW Suburbs) and within 1-hour drive of O’Hare International Airport. Position will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within Canada and the US.

Responsibilities

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties, parts inventory, and relevant trainings
• Take customer calls, participate in territory sales rhythm calls, and service team meetings
• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Domestic travel 70%

Requirements

• Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
• At least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Nice-to-haves

• Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
• At least 1-year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement