Analyst

Janus Henderson Investors•Denver, CO

33d•$130,000 - $135,000•Hybrid

About The Position

Ensure the team meets or exceeds agreed service levels Ensure pro-active application monitoring is conducted daily. Ensure support calls raised by users are allocated and resolved, effectively. Co-ordination of regular communication of issues, both with IT and via business communications Be a ‘Gatekeeper’ for the production environment through regular reviews with product owners. Strive to drive down IT incidents through root cause analysis and championing of technical debt requirements. Carry out other duties as assigned.

Requirements

Experience of working within a support or IT project team in the Asset Management.
Experience of supporting Order and Execution Management systems such as Charles River, Bloomberg TSOX, Liquidnet, Market Axess and Tradeweb.
Ability to liaise and articulate issues, concepts and ideas at all levels.
Good communication skills, dealing with clients and colleagues at many different levels.
Good time management / planning
Hands on approach with a high degree of Business & Technical understanding.
Questioning and analytical ability, able to form conclusions and make recommendations from issues that arise.
Proficient technical understanding of the principles of database, network, and application structures.
Sound problem solving and investigative skills.
Experience in querying SQL Server or Oracle databases
An understanding of software testing methodology.

Nice To Haves

Solid understanding of Business Information tools, such as Reporting Services, Cognos, Qlikview, Bamboo and Crystal Enterprise.
Proficiency in Active Directory, JIRA, PowerShell, Excel VBA
Understanding of project management methodologies, such as Agile and Waterfall

Responsibilities

Ensure the team meets or exceeds agreed service levels
Ensure pro-active application monitoring is conducted daily.
Ensure support calls raised by users are allocated and resolved, effectively.
Co-ordination of regular communication of issues, both with IT and via business communications
Be a ‘Gatekeeper’ for the production environment through regular reviews with product owners.
Strive to drive down IT incidents through root cause analysis and championing of technical debt requirements.
Carry out other duties as assigned.

Benefits

Hybrid working and reasonable accommodations
Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours
Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses