Analyst, Trading Operations

Intercontinental Exchange, Inc.(ICE)•Sandy Springs, GA

54d

About The Position

The Trading Operations Analyst provides first-line support for all NYSE Group live production trading platforms. This customer-facing role involves identifying, troubleshooting, and escalating trading-related inquiries. The ideal candidate is a motivated team player who can work independently, collaborate effectively, and contribute to cross-functional initiatives.

Requirements

Bachelor's degree from an accredited institution.
Required licenses: Series 7, and Series 57.
3+ years in a trading environment (e.g., trader, trader's assistant, competing exchange, or ATS).
Familiarity with trading systems and exchange operations.
Strong analytical and problem-solving abilities.
Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint).
Excellent communication and interpersonal skills.
Critical thinking and quick decision-making abilities.
Ability to work under pressure, adapt quickly, and manage multiple priorities.
Client-focused mindset with a collaborative approach.

Nice To Haves

Experience with SQL for issue investigation is a plus.

Responsibilities

Provide daily operational trading support for NYSE Group Exchanges core session trading.
Participate in rotational shift coverage:
Early Trading Session: 2:00 AM - 11:00 AM ET
Late Trading Session: 11:30 AM - 8:00 AM ET
Monitor trading activity and system performance.
Execute daily checkout procedures for first-shift operations.
Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
Conduct real-time surveillance of electronic trading across all Exchange products.
Collaborate with System Operations to understand trading architecture and system workflows.
Maintain electronic logs of trading issues, disputes, and resolutions.
Communicate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
Distribute mass communications regarding market status and operational updates.
Develop expertise in proprietary trading systems and back-office tools to support customer interactions.
Coordinate with Technology, Product Management and Relationship Management teams to onboard users and resolve technical issues.
Work with Floor Operations support teams to assist with real time trading inquiries.
Participate in rotational Saturday internal and external industry testing support.