Analyst, Strategic Operations (OnTrack Focused)

Omni Hotels & Resorts•Dallas, TX

2d•Onsite

About The Position

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Overview: The Analyst, Strategic Operations is a performance-driven and analytically minded professional who partners with property and corporate leaders to identify and execute opportunities that optimize financial and operational outcomes across the portfolio. This role blends strategic thinking with hands-on analytical work leveraging data to enhance revenue, control costs, refine pricing, and improve service efficiency. Success in this role is measured by margin improvement, labor efficiency gains, and adoption of strategic initiatives across both corporate and property levels. In addition to strategic operations responsibilities, this position serves as the primary administrator and subject matter expert for the OnTrack Labor Management System, responsible for system administration, data integrity, integrations, labor budgeting, standards refinement, user training, and performance monitoring to ensure operational excellence across the portfolio. The role is based in Dallas, TX at the Omni Hotels & Resorts Corporate Office and will require up to 60% travel to properties for collaboration, assessments, and implementation support.

Requirements

Bachelor’s degree in Finance, Business Administration, Hospitality Management, Information Systems, Economics, or a related field.
2–5 years of experience in business analysis, operational strategy, systems administration, labor management, or performance management (hospitality or multi-unit operations experience preferred).
Advanced Excel skills (pivot tables, modeling, automation); experience with BI tools (Power BI, Tableau) a plus.
Strong analytical, modeling, and problem-solving skills with the ability to translate data into actionable insights; experience with SQL or data querying tools a plus.
Excellent communication and presentation skills; comfortable working across teams and functions.
Highly organized with strong attention to detail and the ability to manage multiple priorities.

Nice To Haves

Prior experience in management consultancy, system implementation, or data governance is highly regarded.
Experience managing system integrations and data workflows; familiarity with POS and payroll systems a plus.
Experience with OnTrack strongly preferred; familiarity with OneStream a plus.

Responsibilities

Partner with property and corporate teams to identify and implement initiatives that enhance profitability, productivity, and guest satisfaction.
Support analysis of revenue performance, pricing, and service offerings to drive sustainable growth.
Conduct cost reviews and margin analysis to uncover efficiency opportunities across key departments.
Execute observations and analysis into property operations to uncover strategic opportunities and drive measurable improvements.
Prepare and present business cases, ROI models, and recommendations to leadership.
Collaborate cross-functionally to ensure alignment between strategy, execution, and measurable outcomes.
Serve as the primary administrator and subject matter expert for the OnTrack Labor Management System, overseeing system configuration, user roles, permissions, and ongoing maintenance to ensure accuracy, reliability, and uptime.
Manage system data integrity, audit inputs and outputs regularly to identify and resolve discrepancies, and enforce data governance standards and best practices.
Manage all system integrations (e.g., POS, payroll, scheduling systems), monitor automated data feeds, troubleshoot failures or inconsistencies, and partner with IT and vendors to implement new integrations and enhancements.
Develop and refine labor standards, benchmarks, and productivity metrics; track system utilization across departments; monitor compliance with labor standards and operational benchmarks; and partner with field operations to interpret performance data, identify trends, and guide improvement actions.
Develop and distribute standardized and ad hoc reports on labor performance and efficiency; build dashboards and KPIs to track productivity, labor cost, and operational performance; and provide actionable insights and trend analysis to support leadership decision-making.
Serve as the primary point of contact for all OnTrack-related questions and support; train new and existing users on system functionality and best practices; and develop user guides, SOPs, and training materials.
Liaise with OnTrack vendors for support, issue resolution, and system enhancements; lead workflow optimization and process improvement initiatives; and drive adoption of best practices to maximize ROI on the OnTrack platform.
Support property-level and enterprise-wide initiatives related to revenue optimization, cost controls, and service model efficiency.
Assist in developing dashboards, scorecards, and analytical tools to monitor key performance indicators (KPIs).
Contribute to process improvement and automation projects within the CoE.
Document best practices and create training materials for system use and operational standards.
Collaborate closely with the CoE, Operations, and Finance teams.
Provide analytical insights and recommendations to both property-level leaders and senior management.
Participate in cross-functional projects designed to enhance financial and operational performance.