Analyst, Stores Asset Management

Victoria's Secret•Reynoldsburg, OH

About The Position

The Stores Asset Management Analyst is a key contributor in hardware life cycle management activities and refurbishment supporting stores technology. This position is responsible for receiving, storing, OEM repair coordination, and deployment of store hardware technology while maintaining PCI compliance. Additionally, the analyst maintains an on-site hardware depot and ensures levels of the depot can support steady state break/fix and real estate activity. At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Requirements

1-2 years related experience.
Effective communication skills with strong attention to detail.
Inventory and vendor management experience.
Customer service experience required.

Nice To Haves

POS Hardware support experience preferred.
Retail background preferred.

Responsibilities

Hardware lifecycle management activities as they pertain to receiving, staging, storing, deploying, creating, logging, documenting, and tracking of assets and or inventory in various systems.
Meet and or exceed SLA's while processing store asset tracking SAT's.
Oversee day-to-day production required to support steady state and real estate activity.
Provide analysis on trends pertaining to outbound requests and inbound receipts.
Broad understanding of ITIL and ITAM framework as it applies to VS&Co hardware asset and incident management.
Confirm or coordinate hardware configuration validation on new receipts.
Provide feedback and or create documents for centralized knowledgebase.
Review incidents and or prepared technology to ensure quality assurance.
Manage inventory operations, including monitoring physical stock, refurbishing POS and mobile hardware, and coordinating the disposal of outdated equipment.
Accountable for accuracy of store hardware inventory at home office location with focus on compliance with industry standards (PCI) and best practice for overall lifecycle management.
Manage activities of lower complexity projects while adhering to budgets, timelines, and scope.
Monitor and assist to ensure team is on track for fulfilling incident tickets meeting assigned SLA's.
Maintain current software image releases required to support business needs.
Adherence to time and attendance guidelines.
Build and maintain relationship with key Omni-Channel and ETO Partners.
Ability to lift up to 100lbs.