Analyst/Sr Analyst, Sales Production Technology

Fly.AA • Dallas, TX

25d

About The Position

As a Product Owner / Project Owner in Global Sales, you’ll lead key initiatives within the $14 Billion indirect sales channel, helping shape tools that enhance customer experience and partner engagement. You’ll manage strategic projects across the Global Sales technology stack, working closely with technology providers and stakeholders to deliver solutions for internal stakeholders across the organization and external customers at global agencies and corporate customers.

Requirements

• Min 3 years’ experience in equivalent role
• Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and increasing revenue
• Skilled at driving organizational change through the integration of people, process, and technology
• Demonstrated expertise in any CRM platform such as Microsoft Dynamics 365
• Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales
• Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel

Nice To Haves

• Bachelor's degree in information Technology, Computer Science, MIS or any Engineering field
• Experience with project and technical defect tracking tools such as Rally

Responsibilities

• Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established timeframes
• Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
• Prioritizes requirements (user stories), provides risk analysis, and provides project documentation in Visio, Excel, and PowerPoint
• Works closely with stakeholders to ensure reasonable timelines are set, reviews and approves product design, coordinates quality assurance, reviews and prioritizes defects, provides approval and sign off of builds, and oversees implementations
• Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
• Coordinates demos to stakeholders (all levels of management)
• Critically analyzes and evaluates information gathered from multiple sources to create documentation
• Conducts requirement and test plan reviews and ensures requirements and test documentation is approved in accordance with audit standards
• Understands expectations that were set with the business unit(s)
• Creates end user training documents and materials, supports internal and external users by answering inquiries via email and provide training as needed
• Create PowerBI reports and CRM dashboard views for end users

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees