Analyst/Sr Analyst, Customer Experience Product Owner
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About The Position
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! As the Airport Technology Product Owner, you'll help shape the future of the airport experience by defining the strategic vision for key touchpoints across the customer journey. Your work will directly impact customers and team members, enhancing our Net Promoter Score (NPS) and overall operational performance. You'll collaborate across digital and physical domains, bridging technology with real-world operations to design experiences that are intuitive and scalable. This role thrives on ambiguity-you'll lead product discovery, map complex processes, and transform loosely defined problems into clear, strategic product directions.
