New York City, NY-posted 3 months ago
Manhattan, NY
5,001-10,000 employees
Justice, Public Order, and Safety Activities

The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective. MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer.

  • Review, analyze and verify information associated with vendor accounts and various filings
  • Communicate with stakeholders using various platforms including our internal ticketing system, email, phone and screensharing
  • Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills
  • Using exceptional writing skills and communication, research and convey helpful information to stakeholders and vendors who need support and assistance
  • Determine when issues should be referred to peers or other units and/or escalated to managers
  • Record user interaction and categorical data in designated customer services platforms, e.g. JIRA
  • Propose updates to user resources for systems such as PASSPort and HHS Accelerator
  • Take part in ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management
  • Understand issues affecting relevant stakeholder groups, including but not limited to city agencies/partners, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc.
  • Participate in special projects, as assigned
  • Graduation from an accredited college with a baccalaureate degree
  • Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities
  • A four year high school diploma or its educational equivalent plus four years of experience as described in the previous point
  • A satisfactory equivalent combination of education and experience
  • Strong writing skills are required
  • Succinctly and effectively communicate verbally and in writing
  • Meet deadlines and work independently while paying close attention to details
  • Exceptional time management skills to deliver consistent results in a fast-paced environment
  • Establish relationships quickly and maximize positive team dynamics
  • Distill complex material, present/share information and make actionable recommendations
  • Accurately and consistently document data on stakeholder experience and escalate critical issues
  • Analyze data and summarize research to support ongoing improvement in operations and service
  • Educate stakeholders about various procurement and government operations topics and tools
  • Engage and support stakeholders through all phases of procurement and change
  • Public Service Loan Forgiveness eligibility
  • Special accommodations provided to applicants with disabilities
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